1. Prices

Are those ruling at date of dispatch and are subject to alteration as may be necessary. Unless otherwise stated prices and delivery charges will be inclusive of VAT at ruling rates and delivery costs. All prices are correct at time of print but may be subject to change without notice. For the latest prices visit www.englishroseskincare.co.uk.

2. Payment

Payments will be by credit or debit card or paypal.

3. Overdue accounts

4. Retention of title

Property, legal or beneficial, in any goods supplied by the seller, shall pass to the buyer only when the seller has received full payment for all sums then owed by the buyer to the seller.
Goods in respect of which property has remained with the seller shall be kept identifiable as those of the seller, and the buyer shall at its own expense immediately return such goods to the seller, or permit the seller to enter into the buyer’s premises
to collect such goods should the seller so request.
Risk shall pass to the buyer with possession of the goods.

5. Claims

Claims arising from loss of or damage to, goods in transit must be notified to the company in writing, within 3 days of receipt of goods in the case of damage, and 7 days from the date of invoice in the case of loss. Claims made outside the above time limits will not normally be entertained by the Company.

6. Returned goods

As a protective measure for all customers, returns of beauty products which have been opened, will not be accepted. These restrictions are for the benefit of all of our customers and mean that orders will be placed with complete confidence, as all goods supplied are new, and direct from the manufacturer. When goods have been ordered in error or are not as expected, the Company may agree to their return on the following conditions:
The item must be in perfect condition and returned in original packaging carton.
It is the responsibility of the customer to arrange for the return carriage and to ensure that the returned goods are adequately packed to avoid damage in transit. Goods returned not in original packaging and in poor condition will not be refunded.
A request must be made to the Company within 3 days of receipt of goods.
Any refunds given for returned goods will be subject to a handling charge of £5.00 per item/order, or 10% of the value, whichever is the greater. No refunds will be made in respect of carriage charges levied on the original order.
No returned goods will be accepted unless a Returns Authorisation has been given. The appropriate reference number must be quoted on accompanying documentation.
We strongly recommend that proof of posting/ dispatch and appropriate insurance are obtained by the customer. We cannot accept liability for lost or damaged parcels in transit to us. Under the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, no refund will be made.
If you think an item is faulty please contact us for advice before returning the item. Faulty items must be accompanied by a proof of purchase. Any faulty goods returned within 30 days of purchase with minimal wear and accompanied by a proof of purchase will be exchanged for an identical item or refund. Any faulty goods returned more than 30 days from purchase and accompanied by a proof of purchase may be replaced or refunded at our discretion. Where a fault or the cause of a fault is not apparent we reserve the right to send the item for testing before deciding on any action to be taken. This should take no longer than 30 working days, depending on the item.
Goods which are given free, as part of an offer, are not exchangeable or refundable, unless the full offer is returned, subject to normal conditions.

7. Delivery (door to door standard service)

The company undertakes to effect delivery as expeditiously as possible. Delivery dates cannot be guaranteed as they may be affected by circumstances beyond our control. Neither English Rose, nor their nominated courier will accept claims for consequential losses due to late delivery.

Force majeure
The Company shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, terrorism, Act of God or failure to deliver by suppliers or carriers.

UK mainland
Orders will normally be sent by preferred courier service. Charges will be as follows:
Orders will be dispatched via our preferred service at a charge of £4.80
Please allow 2–3 days for delivery.
Special order items can take up to 30 days to arrive so please ensure your order in time.
Priority next day delivery will be subject to an extra charge, please check before requesting.

8. Cancellation

Cancellation of an order prior to delivery will only be accepted on the following terms:
Standard products – 5% handling charge
Special non–standard items not included in (a) above cannot be accepted for cancellation and payment must be made in full.
Cancellation after dispatch cannot be accepted.

9. Alterations

Alterations to orders must be confirmed in writing and agreed in writing by the Company. Alterations cannot be made to special orders.

10. Guarantee

This guarantee shall not apply to damage caused through fire, accident, misuse, fair wear and tear, neglect, or any attempt at repair or adjustment.

11. General

Goods are sold on the understanding that they will only be used for their intended purpose by responsible persons. Goods are not supplied on a sale or return basis. No responsibility will be accepted by English Rose for damage or injury resulting from accidental misuse. All offers are subject to stock availability, and we reserve the right to restrict or refuse any order or application for credit at any time. We also reserve the right to obtain credit information where necessary. We take great care to ensure the accuracy of images, dimensions, prices and specifications. Whilst such descriptions are given as a guide and in good faith, they are subject to alteration without notice. Please note images are for illustration purposes only.

Question? Call us on +44 (0)1256 345 605, or email us info@englishroseskincare.co.uk